8i88 Privacy Policy
Your privacy matters to us. This policy explains exactly what data 8i88 collects, why we collect it, how long we keep it, and the rights you hold over your personal information.
Introduction
Who we are, what this policy covers, and how it applies to your use of 8i88.
8i88 ("we", "us", "our") operates the online casino and sports betting platform at 8i88.bio (the "Platform"). We are committed to protecting the personal data of all users who register accounts, make deposits, place bets, or otherwise interact with our Platform. This Privacy Policy describes the categories of personal data we collect, the purposes for which we use that data, the legal bases on which we rely, how long we retain data, who we may share it with, and the rights available to you as a data subject.
This Privacy Policy forms part of the 8i88 Terms and Conditions. By registering an account or using the Platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should not use the Platform. We may update this policy from time to time; material changes will be notified via the Platform or by email. The current version is always available on this page.
Privacy at a Glance
Six key things to know about how 8i88 handles your personal data.
All data in transit is protected by SSL encryption. Sessions are secure end-to-end.
We never sell your personal data to advertisers or third-party marketers.
We collect only the data we genuinely need to operate your account and meet legal obligations.
You can access, correct, or request deletion of your personal data by contacting support.
Essential cookies only for session management. You can manage preferences in your browser.
All privacy queries handled by our support team at [email protected], 24/7.
1. Data We Collect
The categories of personal data 8i88 processes about you, and when each category is collected.
When you create an 8i88 account, we collect your full name, date of birth, mobile phone number, and the mobile wallet account details (bKash, Nagad, Rocket or Upay) you use to register. This data is required to create and maintain your account, verify your identity, and process financial transactions. You cannot register without providing this information.
As part of our Know Your Customer (KYC) process, we may collect a copy of a government-issued photo identification document (National ID card, passport, or driving licence), a selfie or live verification image for biometric matching, and proof of address. KYC data is handled with a higher level of security than general account data and is retained only as long as required by applicable anti-money laundering and responsible gaming obligations.
We record all deposit and withdrawal transactions, including amounts, timestamps, payment method references and transaction status. We also record all betting and gaming activity — game type, stake amount, game outcome, and session duration. This data is used to operate your account, detect fraud, fulfil responsible gaming obligations, and resolve any disputes.
When you access the Platform, we automatically collect technical data including your IP address, device type, operating system version, browser type and version, screen resolution, time zone, and session timestamps. This data is used for security monitoring, fraud prevention, and to diagnose technical issues. We do not link technical device data to your personal identity for marketing purposes.
2. How We Use Your Data
A summary of the purposes for which 8i88 processes your personal data and the legal basis for each.
| Purpose | Data used |
|---|---|
| Account creation and management | Registration data, KYC data |
| Processing deposits and withdrawals | Transaction data, payment method reference |
| Identity verification and fraud prevention | KYC data, device data, transaction data |
| Responsible gaming monitoring | Activity data, session data, self-exclusion status |
| Customer support and dispute resolution | All categories as relevant to the query |
| Platform security and technical maintenance | Technical data, session data |
3. Legal Basis for Processing
The grounds on which 8i88 relies to process your personal data lawfully.
The majority of data processing on 8i88 is necessary to perform the contract between you and us — namely, to operate your account, process your transactions, and deliver the gaming and betting services you have requested. Without processing this data, we cannot provide the Platform services.
Certain processing is required for 8i88 to comply with applicable legal obligations, including anti-money laundering (AML) checks, Know Your Customer (KYC) verification, responsible gaming requirements, and record-keeping obligations. We cannot waive these processing activities even at your request, as they are mandated by law.
Some processing activities are carried out on the basis of 8i88's legitimate interests — for example, technical security monitoring, fraud detection, platform improvement, and internal analytics. Where we rely on legitimate interests, we have assessed that our interests do not override your fundamental rights and freedoms. You may object to processing on this basis by contacting our support team.
4. Sharing Your Data
The limited circumstances in which 8i88 may disclose your personal data to third parties.
8i88 engages third-party service providers to support Platform operations, including payment processing partners (bKash, Nagad, Rocket, Upay), KYC and identity verification providers, game content providers, cloud hosting providers, and customer support tools. These service providers are permitted to process your data only to the extent necessary to deliver the specific service they provide to us, and are contractually bound to handle your data securely and in accordance with this Privacy Policy.
8i88 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where we believe in good faith that disclosure is necessary to prevent fraud, protect the rights or safety of 8i88 or third parties, or comply with a legal obligation. Where permitted, we will notify you of any such disclosure.
In the event of a merger, acquisition, restructuring or sale of all or part of 8i88's business, your personal data may be transferred to the acquiring entity as part of the transaction. We will take reasonable steps to ensure that any such transfer is subject to appropriate data protection safeguards. If your data is transferred in this way, you will be notified via the Platform or by email before the transfer takes effect.
5. Cookies and Tracking
How 8i88 uses cookies and similar technologies when you use the Platform.
8i88 uses essential cookies that are strictly necessary to operate the Platform. These include session cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and load-balancing cookies that ensure stable Platform performance. Essential cookies cannot be disabled without breaking core Platform functionality. They do not track your activity for advertising purposes and do not identify you personally beyond maintaining your authenticated session.
8i88 may use analytics cookies to understand how players navigate the Platform, which pages are most visited, and where technical errors occur. Analytics data is aggregated and does not identify individual users. This information helps us improve Platform performance and user experience. Where analytics cookies are used, they are set only after you have had the opportunity to manage your cookie preferences.
You can manage or disable non-essential cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling essential cookies will affect your ability to use the Platform — for example, you will not be able to maintain a logged-in session without session cookies. Instructions for managing cookies are available in your browser's help documentation.
6. Data Retention
How long 8i88 keeps different categories of personal data and why.
While your 8i88 account is active, we retain all personal data associated with your account for as long as is necessary to provide the Platform services, comply with legal obligations, and support our legitimate interests in fraud prevention and platform security. We review account data periodically and delete or anonymise data that is no longer required for these purposes.
When an account is closed — whether by the player or by 8i88 — we retain transaction records, KYC documentation, and account history for a minimum period required by applicable anti-money laundering regulations and responsible gaming record-keeping requirements. After this mandatory retention period expires, account data is securely deleted or irreversibly anonymised. Data retained solely for legal compliance purposes is stored in a restricted access environment and is not used for any operational or commercial purpose during the retention period.
7. Your Data Rights
The rights you hold over your personal data held by 8i88, and how to exercise them.
- Right of Access You may request a copy of the personal data 8i88 holds about you at any time by contacting [email protected].
- Right of Rectification If any personal data we hold about you is inaccurate or incomplete, you may ask us to correct or complete it.
- Right of Erasure You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
- Right to Restrict Processing In certain circumstances you may ask us to restrict processing of your personal data while a dispute or complaint is being resolved.
- Right to Data Portability Where processing is based on your consent or on contract, you may request a structured, machine-readable copy of the data you have provided to us.
- Right to Object Where processing is based on legitimate interests, you may object to that processing. We will assess your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
8. Security Measures
8i88 implements industry-standard technical security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls that limit data access to authorised personnel only, automated monitoring for suspicious login attempts and unusual account activity, and regular security reviews of Platform infrastructure.
The security of your 8i88 account also depends on actions you take. You must keep your login credentials confidential and not share your password or one-time passcode (OTP) with anyone — including persons claiming to be 8i88 staff. Genuine 8i88 support agents will never ask for your password. If you believe your account has been compromised, contact [email protected] immediately. Enable any available account security features such as two-factor authentication if offered.
9. Children's Privacy
8i88 is strictly an adult platform for users aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we discover that personal data has been collected from a user who is under 21, we will immediately close the relevant account, delete all associated personal data that is not required to be retained for legal compliance purposes, and take appropriate steps to prevent recurrence. If you are a parent or guardian and believe that a person under 21 in your care has registered on 8i88, please contact [email protected] immediately.
10. Changes to This Privacy Policy
8i88 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. Where we make a material change — one that significantly affects your rights or the way we process your data — we will notify registered users via the Platform or by message to your registered mobile number before the change takes effect. Non-material changes such as clarifications or typographical corrections may take effect immediately. The date of the most recent update is always shown at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your data.
Privacy Queries and Contact
If you have any questions, concerns or requests relating to this Privacy Policy or the way 8i88 handles your personal data, please contact our support team. We are available 24 hours a day, seven days a week, and respond to privacy queries in both English and Bangla.
Hours: 24/7 — English and Bangla
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