Responsible Gaming at 8i88
Gambling should be entertaining, not a source of financial or emotional harm. 8i88 provides practical tools to help every player stay in control of their gaming activity.
Playing Responsibly on 8i88
What responsible gaming means and why it matters on the 8i88 platform.
At 8i88, we believe that online casino games and sports betting are a form of entertainment — one that carries real financial risk and must be approached with care. Responsible gaming means playing within your means, setting clear personal limits, taking breaks when needed, and never chasing losses. It means treating a lost bet as the cost of the entertainment you chose, not as a debt to be recovered.
8i88 has built a suite of responsible gaming tools directly into the platform. These tools are free to use, take effect promptly, and require no special approval from our team. We have also trained our customer support staff to identify early indicators of gambling-related difficulty and to respond with care and without judgment. If you ever feel that gambling is causing you stress, financial pressure, or relationship problems, please use the tools described on this page or contact our support team immediately.
21+ Age Restriction — Strictly Enforced
8i88 is an adults-only platform. To register an account, you must be at least 21 years of age. This restriction exists to protect younger people from the potential harms associated with gambling and is a condition of access that 8i88 enforces at registration and throughout the account lifecycle. All players are required to confirm that they meet the age requirement during registration, and 8i88 reserves the right to request proof of age at any time.
Our age verification process is part of our KYC procedures. Players identified as being under 21 will have their accounts closed immediately, their funds returned to the verified payment account, and any winnings forfeited. If you are a parent or guardian and suspect that a person under 21 in your care has opened an account on 8i88, contact our support team at [email protected] and we will act immediately.
Responsible Gaming Tools
Six tools 8i88 makes available to help you stay in control of your gambling.
Set daily, weekly or monthly caps on how much you can deposit to your account.
Define a maximum session duration after which you are automatically logged out.
Pause your account for 24 hours to 30 days without permanently closing it.
Permanently or for a fixed term exclude yourself from 8i88 entirely.
Review your full betting and deposit history at any time from account settings.
Our support team is available around the clock to help with any gambling concern.
How Each Tool Works
A closer look at how each responsible gaming tool functions and what it protects you from.
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Deposit Limits
Deposit limits let you cap the total amount you can add to your 8i88 account over a chosen time period — daily, weekly or monthly. Once your limit is reached, further deposits are blocked until the period resets. You may request a decrease to your limit at any time and it takes effect immediately. Requests to increase a limit are subject to a 72-hour waiting period, giving you time to reconsider.
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Session Time Limits
Session time limits allow you to define the maximum continuous time you can spend on 8i88 in a single sitting. When the session limit you have set is reached, the platform will log you out automatically. You will receive a notification warning before the limit expires. This tool helps prevent extended unplanned sessions, which research associates with increased risk of problem gambling.
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Cooling-Off Period
A cooling-off period is a temporary pause on your account — available in durations of 24 hours, 48 hours, 7 days or 30 days. During a cooling-off period you cannot log in, place bets or make deposits. Cooling-off is designed for moments when you feel you need a short break but are not ready to self-exclude permanently. The pause activates immediately when requested.
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Self-Exclusion
Self-exclusion is the strongest tool available. It permanently closes your access to 8i88 for a minimum period you choose (typically 6 months, 1 year, 5 years or permanently). Once a self-exclusion is active, it cannot be reversed before the term expires, even if you request it. Your account balance will be returned to your verified payment method. During the exclusion period, 8i88 will take reasonable steps to prevent you from creating a new account.
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Activity History
Your account settings give you full visibility of your gaming and financial activity — every bet placed, every deposit made, and every withdrawal requested, with timestamps and amounts. Reviewing your own activity history regularly is one of the most effective ways to stay aware of how much time and money you are spending on gambling. There are no restrictions on how often you can review this data.
Warning Signs of Problem Gambling
Gambling becomes problematic when it stops being entertainment and starts affecting your wellbeing or finances. Watch for these signs.
- Spending more money on gambling than you planned or can afford.
- Chasing losses — continuing to gamble in an attempt to recover money already lost.
- Gambling interfering with work, study, family responsibilities or sleep.
- Borrowing money or selling possessions to fund gambling activity.
- Feeling restless, anxious or irritable when unable to gamble.
- Hiding gambling activity or its financial consequences from family or friends.
- Using gambling as a way to escape stress, anxiety, depression or personal problems.
- Repeatedly attempting to cut back or stop gambling but finding it difficult to do so.
How to Activate Responsible Gaming Tools
Follow these four steps to access and set your responsible gaming controls on 8i88.
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1Log in to your 8i88 account
Access the Platform using your registered mobile number and password. All responsible gaming tools are available to verified account holders.
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2Open Account Settings
Navigate to the Responsible Gaming section within your account settings. The section is clearly labelled and contains all available tools in one place.
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3Select and configure your tools
Choose the tool you want to activate — deposit limit, session limit, cooling-off, or self-exclusion. Enter the parameters you prefer and confirm. Limits that reduce access take effect immediately.
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4Contact support if you need help
If you are unable to find the responsible gaming tools in your account, or if you want to request self-exclusion urgently, contact our support team at [email protected]. Our agents are trained to handle these requests confidentially and without delay.
Self-Exclusion — What You Need to Know
Self-exclusion is intended for players who feel their gambling has become or is becoming a serious problem. It is the most decisive tool in the responsible gaming toolkit — once activated, a self-exclusion locks your account for the full term you have selected. During the exclusion period, you will be unable to log in, place any bets, or access promotional offers. Any balance in your account at the time of self-exclusion will be returned to your registered bKash, Nagad or Rocket account.
When you self-exclude from 8i88, you agree not to attempt to open a new account or use any third party's account during the exclusion period. 8i88 will take reasonable technical steps to enforce the exclusion, including blocking registration attempts from the same device and payment method. If you attempt to create a new account during an active self-exclusion, that account will be closed upon detection and any activity on it will be voided.
Getting Help When Gambling Becomes a Problem
If you or someone you know is struggling with gambling-related harm, help is available. You are not alone.
Our customer support team is trained to handle responsible gaming conversations with sensitivity and without judgment. Whether you need to set a limit, request an urgent cooling-off, or simply talk through what you are experiencing, our team is ready to help in English and Bangla. All responsible gaming conversations with our support team are treated as confidential. We will never penalise you for reaching out.
8i88's Commitment to Responsible Gaming
8i88 takes its responsibility to players seriously. Responsible gaming is not a checkbox on our compliance list — it is a core part of how we operate. We invest in staff training, in the technical tools described on this page, and in the processes that let us identify and support players who may be experiencing difficulty. We monitor platform activity for behavioural patterns that suggest a player may be at risk and, where appropriate, our support team will reach out proactively.
We recognise that Bangladesh is a market with diverse economic circumstances, and that the appeal of potential winnings can sometimes draw players into spending more than is sustainable for their individual situation. 8i88 is committed to ensuring that the platform remains a source of entertainment for players who choose to engage with it responsibly, and a safe environment with clearly available exit options for those who find they need them.
Our responsible gaming framework is reviewed and updated regularly. If you have a suggestion for how we can improve the tools or support we provide, please share it with our team at [email protected]. Player feedback on responsible gaming is taken seriously and is treated as a priority input into our platform development roadmap.
Continue Exploring 8i88 Safely
Play within your limits and enjoy everything 8i88 has to offer — responsibly.
Enjoy live casino, cricket betting, slots and more — all with the responsible gaming tools you need to stay in control. Set your limits before you start.
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